Fixing Printing Issues Video - Faculty & Staff


Video Transcript

Let’s start with the most common requests, replacing supplies and removing jams.  This may seem daunting if you’ve never done it, but most of our printers and copiers feature symbols and diagrams instructing you how to proceed.  Look for symbols like this…. or follow the step-by-step directions on the built-in display. Make sure you remove all of the packing from a toner cartridge before installing it. Directions are usually included with replacement toner. If you ever feel like you’re forcing something, like opening or closing a compartment or inserting a cartridge, stop and contact the helpdesk.  

If your printer becomes unresponsive or your laptop no longer connects to it, it may be experiencing a memory issue.  Most of our classroom printers are not designed to handle very large documents, like image rich PDF’s.  If someone sends a job that’s too big for the printer to handle, it may freeze.  Check the status indicator lights on the front of the printer for indications of a problem.  Follow directions if prompted.  If you’re not sure what to do, restarting the printer will resolve most memory or connection issues. 

If your colleagues are able to use a printer but you can’t, try re-adding it in system preferences on your laptop. Open system preferences, go to printers and scanners, find the printer in the list and remove and re-add it.  If you have the option, choose the software for your printer model when adding it to your preferences.

Contact the Unicorn HelpDesk

Extension 411                             

helpdesk@allen-stevenson.org


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