What do I do if my son's laptop is lost or stolen? - Parents


If a laptop is lost or stolen, it needs to be immediately reported to the Tech department and for students, either your Homeroom Teacher (6th Grade) or Advisor (7th - 9th Grade). Once the Tech Department has been notified, they will enable the tracking feature on your laptop.

If the laptop was lost in a cab or on a bus: Note the location and time you were dropped off. If you have a receipt or cab number, please provide that information as well. Many times lost laptops are returned to the school. You will need to keep in contact with the transportation company’s lost and found until the laptop is recovered. You will also need to contact the police, fill out a police report, and turn in a copy of that report to the school for insurance purposes

If the laptop was lost in a rideshare service (Uber, Lyft, Via, etc.): Please contact the driver using the procedure outlined on the support pages of the rideshare service.If the laptop was stolen: You will need to contact the police, fill out a police report, and turn in a copy of that report to the Help Desk at the school.

Important Contact Information:

NYC Taxi and Limousine Commission Lost Property Website

NYPD Precincts: Addresses and phone numbers

MTA NYC Transit: Lost and Found

MTA Headquarters: 212-878-7000

MTA Police Department: 212-878-1001


How Did We Do?



Didn’t find what you need in the Knowledge Base and still need support?
Open a helpdesk ticket to get help from the Tech Department.


Want to suggest a topic to be included in the Allen-Stevenson Knowledge Base?
Please email mzelmanowicz@allen-stevenson.org

Powered by HelpDocs

Powered by HelpDocs